05-30-2019 04:57 AM
the screen in the front only displays theactions, and can not be turned off. Do plug in to a computer the USB and what displays on the front when in the off and when in the On and do take a photo and post up. you may then need to contact the seller, return and exchange.
05-31-2019 12:26 PM
Hello @activebluf7. There is no setting that could turn the front screen off. Do you see any visible damage to the camera that might have caused the screen to blank out? If the camera has not been used in water, and does not show any damage on the screen, and the screen just suddenly stopped working, see if manually updating the camera will bring the screen back. Steps for manual update are detailed here.
If the issue remains, the next path is to contact our Support team at https://gopro.com/help/ContactUs for further assistance. Alternatively, you may reach out to the seller for an exchange. Thanks!