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Tourist
Posts: 2

Gopro 7 hero silver first connect doesn't work

My first try to connect the gopro 7 hero silver with the app on my cell phone doesn't work. I tried at home with enabled bluetooth and wlan. The update of the camera always has been interrupted after 25 to 35 %.

The camera screen shows the information that I have to follow the instructions which is shown in the app...
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Nomad
Posts: 2,257

Re: Gopro 7 hero silver first connect doesn't work

Try performing a manual update of your camera using the instructions found here:

https://gopro.com/en/us/update/hero7-silver 

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GoPro
Posts: 4,612

Re: Gopro 7 hero silver first connect doesn't work

@adroitclif47207, I agree with @irishmanpdx. If updating the camera through the app doesn't work, please follow the manual update instructions specified in this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Additionally, make sure to use a recommended SD card for your camera. Check this article to see our list of the most up-to-date GoPro recommended microSD cards.

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Tourist
Posts: 2

Betreff: Gopro 7 hero silver first connect doesn't work

My camera stays at the screen after screen gps off or on.

I can see the instructions below
1. install the gopro app on yourcell phone
2. To connect the camera follow the instructions of the app.

I can no go away from this screen to the camera menu or to settings.

?

Thanks for your help.
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GoPro
Posts: 12,851

Re: Betreff: Gopro 7 hero silver first connect doesn't work

Hi @adroitclif47207

 

The camera should have an option to SKIP the GoPro app setup part.

Were you able to go through the manual update?

This usually clears out errors with the previous installation.

 

Thanks!
Ej