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Sightseer
Posts: 2

Gopro 7 does not start recording have to turn off and on

[ New ]
Just teated my new 7. In some case when i start record i can see the red blink on the screen but the counter stays 00:00 and no actual footage recorded. Have to turn off and turn on then it seems working. Annoying as this happens frequently..

Accepted Solutions
GoPro
Posts: 25,156

Re: Gopro 7 does not start recording have to turn off and on

[ New ]

Thanks for getting back to us @gaborotmori

 

Try to format your SD card and see if this corrects the issue.

**Make sure to save all important files before proceeding.

 

If it's still the same, please run a manual update.

Instructions are listed after the email address and serial number page.

 

Let us know how it goes.

 

Regards,

Ej

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All Replies
GoPro
Posts: 25,156

Re: Gopro 7 does not start recording have to turn off and on

[ New ]

 

Hi @gaborotmori

 

What specific HERO7 camera do you have?

What SD card are you using?

Have you tried formatting the SD card?

You may also try resetting the camera to its default settings.

Does this happen to other modes (photo, timelapse)?

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Gopro 7 does not start recording have to turn off and on

[ New ]

Hi Ej,

 

1. it was the 64gb free card come with the gopro 7 

2. Black

3. no did not try format.

4. yes all modes are affected

GoPro
Posts: 25,156

Re: Gopro 7 does not start recording have to turn off and on

[ New ]

Thanks for getting back to us @gaborotmori

 

Try to format your SD card and see if this corrects the issue.

**Make sure to save all important files before proceeding.

 

If it's still the same, please run a manual update.

Instructions are listed after the email address and serial number page.

 

Let us know how it goes.

 

Regards,

Ej