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Tourist
Posts: 3

Gopro 7 black, boton no funciona

Compre la gopro 7 black en diciembre del 2018 en australia (pero vivo en chile) ya que viajaria hasta finales de marzo del 2019.
No he terminado mi viaje y el boton para empezar/terminar un video dejo de funcionar. En un comienzo habia que alretarlo variaa veces, despues tenia que alretarlo cada vez más fuerte hasta q tuve que llegar a apretarlo con la uña para que funcionara, hasta que finalmente dejo de funcionar. Además los el comando de voz para que deje de grabar no funciona.

Lamentable que un producto de ultima generacion no llegue a durar 3 meses.

Es la tonica de gopro?
Ya que tengo la 5 black y siempre tuve problemas con ella, se pegaba a cada rato y tenia q sacarle la bateria, etc.

Quisiera saber como ver el tema de la garantia ya que no tengo el recibo de australia y no se si volvere a ese país o seguire viajando.

Saludos

Esteban
GoPro
Posts: 8,992

Re: Gopro 7 black, boton no funciona

Hi @stoutriver07163

 

Sorry for any troubles caused.

See if re-flashing the software will help. Please follow "Update your camera manually" on this link.

Also, make sure that you are using a recommended SD card.

 

If it's still the same, please reach out to our Support Team by phone or chat.

If there is a need to replace the camera, they can get it set up for you.

Since you are travelling, you may have them send the replacement to your preferred shipping address.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

 

 

Tourist
Posts: 3

Re: Gopro 7 black, boton no funciona

I did update my camera but atill the same, it is a hardware problem.
My sd card id made for this (4k videos).
Also the problem is with the pictures, it’s just that the button doesn’t work anymore
Tourist
Posts: 3

Re: Gopro 7 black, boton no funciona

Thanks anyway for the help