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Sightseer
Posts: 2
Accepted Solution

Gopro 7 Silver Crashes

Hi All.

I am new to GoPro's.

 

I am on holiday with my new Hero 7, i find that it keeps crashing, both when i am trying to take a picture as well as trying to play back.

 

Additionally, it will not allow me to download the media to my phone.

 

I have tried to manually re-install the firmware as well as formatted the memory card.

 

Can anyone help?

 

Thank you


Accepted Solutions
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GoPro
Posts: 19,775

Re: Gopro 7 Silver Crashes

Hi @crazeuk

 

Sorry for any trouble caused.

If you haven't yet, please run a manual update using the new SD card. https://gopro.com/en/us/update/hero7-silver

Should it still be the same, please reach out to our Support Team to have this checked further.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

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GoPro Community Manager
Posts: 7,750

Re: Gopro 7 Silver Crashes

@crazeuk - Freezing and crashing are often related to the SD card that you're using. If you have access to another card that is on our list of recommended cards at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308, please try that card and see if the issue is resolved. If doing that and doing the manual update don't solve the problem, our team at https://gopro.com/help/ContactUs can do more troubleshooting with you.

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Sightseer
Posts: 3

Re: Gopro 7 Silver Crashes

But how to make it run from the freeze
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GoPro
Posts: 19,775

Re: Gopro 7 Silver Crashes

Hi @vigash

 

If the camera is on a frozen state, take the SD card out and let the camera run out of charge.

Fully charge the camera then proceed with the manual update process.

Make sure to format the SD card.

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!

Ej

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Sightseer
Posts: 2

Re: Gopro 7 Silver Crashes

Hi.

 

I am still having an issue with crashing, even though i am now using a Sandisk Extreme memory card.

It has now ruined the capture of memories from 2 holidays.  Sad times :(

Highlighted
GoPro
Posts: 19,775

Re: Gopro 7 Silver Crashes

Hi @crazeuk

 

Sorry for any trouble caused.

If you haven't yet, please run a manual update using the new SD card. https://gopro.com/en/us/update/hero7-silver

Should it still be the same, please reach out to our Support Team to have this checked further.

https://gopro.com/help/ContactUs

 

Thanks!

Ej