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Hiker
Posts: 9
Accepted Solution

Gopro 7 Hero Black, a veces falla la grabación, solo graba sonido y la imagen se queda congelada

Gopro 7 Hero Black, a veces falla la grabación, solo graba sonido y la imagen se queda congelada


Hola, mi Gopro 7 black muchas veces se queda congelada, graba 2 o 3 segundos y luego se queda imagen fija, y solo graba sonido.

He cambiado 2 veces de tarjeja, "SanDisk Extreme Pro", y "Samsung EVO Plus 256 GB", he reseteado la cámara a valores originales, he formateado las 2 tarjetas, la camara está actualizada.

Ayer que estuve grabando una carrera de mtb, desde la bicicleta, cuando llego a casa, no funcionaba la imagen en ningún vídeo, se queda congelada a los pocos segundos, la cámara sigue grabando el sonido, pero no la imagen, no te avisa, parece que todo funcina bien, y luego cuando llegas a casa para ver los vídeos grabados, no funciona ninguno.

Que hago ?   porque no es normal una cámara que no te puedes fiar de lo grabado y mas cuando la grabación es importante. Estoy muy enfadado y decepcionado. Antes grababa con la gopro 5 black y no me pasó nunca esto. Lo peor es que no lo hace siempre, ahora la estoy probando en casa y parece que graba bien.  Pero a veces graba mal. Me ha pasado lo mismo anteriormente, pensé que era la tarjeta y compré otra nueva.....   y pasa lo mismo con las 2 tarjetas.  Descarto que el error es de la tarjeta. Ya que pasa lo mismo con las 2 tarjetas, y son nuevas, y formateadas con la gopro 7.   A veces graba y a veces no.


Accepted Solutions
GoPro
Posts: 4,151

Re: Gopro 7 Hero Black, a veces falla la grabación, solo graba sonido y la imagen se queda congelada

 

Hi @grandmesa16610,

 

Sorry to know that you're having problems with your HERO5 Black

 

Here's what your do. 

 

Please try to reset your camera and install a new firmware manually. 

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

 

Follow the manual update steps. 

 

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

 

If issue persist please contact our customer support team via phone or chat. They can assist you real-time. 

 

Regards,

-Jay 

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All Replies
Hiker
Posts: 9

Re: Gopro 7 Hero Black, a veces falla la grabación, solo graba sonido y la imagen se queda congelada

hola, os envío un enlace del archivo original de la tarjeta. El archivo está sin tocar, hay 3 partes mas, en los otros 3 archivos sale la misma imagen congelada del primero.

 

https://drive.google.com/open?id=1wBNfXtKMwP9z5DSkWYhhxzoDVhnk1596

GoPro
Posts: 4,151

Re: Gopro 7 Hero Black, a veces falla la grabación, solo graba sonido y la imagen se queda congelada

 

Hi @grandmesa16610,

 

Sorry to know that you're having problems with your HERO5 Black

 

Here's what your do. 

 

Please try to reset your camera and install a new firmware manually. 

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

 

Follow the manual update steps. 

 

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

 

If issue persist please contact our customer support team via phone or chat. They can assist you real-time. 

 

Regards,

-Jay 

Hiker
Posts: 9

Re: Gopro 7 Hero Black, a veces falla la grabación, solo graba sonido y la imagen se queda congelada

is the gopro hero 7 black not the 5 black

I imagine that the steps you have described to me will be the same, but for the 7 black

the case, that right now I try it and it does not get blocked.
it only happens sometimes.

a greeting