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Tourist
Posts: 4
Accepted Solution

Gopro 7 Black doesn't turn off and overwrite screens

Hi.
I bought a gopro 7 Black in november and traveled with it in december. During this time I had difficulties to turn the camera off, I had to remove the battery tô turn off. And many times when I am filming the screen shows overwrited as if I was taking photos.
I tried to change my memory card and to update the firmware but these bugs are still happening.
Could anybody help me?

Accepted Solutions
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GoPro
Posts: 13,318

Re: Gopro 7 Black doesn't turn off and overwrite screens

Sorry to hear about the trouble, @jessicahensen. Since the issue persists even after updating the camera firmware and using a recommended SD card, it would be best to engage our Support team for further troubleshooting. 

 

Connect with them by visiting https://gopro.com/help/ContactUs . To get assisted as quickly as possible, be sure to have access to your camera at the time of contact. Thanks!

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GoPro
Posts: 13,318

Re: Gopro 7 Black doesn't turn off and overwrite screens

Sorry to hear about the trouble, @jessicahensen. Since the issue persists even after updating the camera firmware and using a recommended SD card, it would be best to engage our Support team for further troubleshooting. 

 

Connect with them by visiting https://gopro.com/help/ContactUs . To get assisted as quickly as possible, be sure to have access to your camera at the time of contact. Thanks!

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Tourist
Posts: 4

Re: Gopro 7 Black doesn't turn off and overwrite screens

Thanks for your answer.
I was unable to contact by "Contact Us" either. I tried in several browsers by cell phone and computer. An error message about Captcha appears, but nowhere does it show to check Captcha. I can't get them to contact me by chat or call. It's hard!
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GoPro
Posts: 13,318

Re: Gopro 7 Black doesn't turn off and overwrite screens

Hi, @jessicahensen. Were you also able to try changing the location to the US? May we know which region/country you are contacting from? Thanks!

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Tourist
Posts: 4

Re: Gopro 7 Black doesn't turn off and overwrite screens

Hi, @mariustanya
I had the same problem on the US website.
I'm in Brazil.
Do you know if Gopro have another channel to get in contact?
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GoPro
Posts: 6,097

Re: Gopro 7 Black doesn't turn off and overwrite screens

Hi @jessicahensen,

 

They are open today if you're available please visit this website: https://gopro.com/help/ContactUs

after that click on the globe icon on the upper right hand side then choose United States English. 

 

You should be able to contact them. 

 

 

-Jay

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Tourist
Posts: 4

Re: Gopro 7 Black doesn't turn off and overwrite screens

Hello,
Thanks, Jay!
Yesterday I tried again at the US website and I got it!
We tried to apdate the firmware mannually, but it didn't correct the issues.
They will replace my camera.

Thanks a lot, everybody!
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GoPro
Posts: 6,097

Re: Gopro 7 Black doesn't turn off and overwrite screens

Glad to know that @jessicahensen,