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Tourist
Posts: 4
Accepted Solution

Gopro 6

Gopro 6. Neu gekauft. BIldanzeige bleibt nach dem Einschalten schwarz. Defekt? Danke! 


Accepted Solutions
GoPro
Posts: 9,403

Re: Gopro 6

Hello @rockyridge30088

 

Sorry to hear about the trouble. Have you already tried manually updating your camera? If you have not done so yet, try doing the update following this link as guide. Make sure that you are using a recommended SD card as described by this list. If the issue persists, please contact our Support team for further assistance. You can reach them here: https://gopro.com/help/ContactUs . Let us know how it goes. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 9,403

Re: Gopro 6

Hello @rockyridge30088

 

Sorry to hear about the trouble. Have you already tried manually updating your camera? If you have not done so yet, try doing the update following this link as guide. Make sure that you are using a recommended SD card as described by this list. If the issue persists, please contact our Support team for further assistance. You can reach them here: https://gopro.com/help/ContactUs . Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 4

Re: Gopro 6

Hi Marius, thanks for that hint. But it doesn't work at all. By the way how long does an update last?

(I am using a sandisk extreme pro)


@mariustanyawrote:

Hello @rockyridge30088

 

Sorry to hear about the trouble. Have you already tried manually updating your camera? If you have not done so yet, try doing the update following this link as guide. Make sure that you are using a recommended SD card as described by this list. If the issue persists, please contact our Support team for further assistance. You can reach them here: https://gopro.com/help/ContactUs . Let us know how it goes. 

 

Thanks, 
Marius


 

Adventurer
Posts: 11,322

Re: Gopro 6

above 7 minutes under 10 minutes do not touch the camer at all, whne updating. look at the back if you see no action taking affect and stays that way it is completed. it will do on it's last step a few beeps and re turn on, and stay one.  it may say completed on the gopro app not camera.  Still I let sit for a few more secs, that is me

Tourist
Posts: 4

Re: Gopro 6

Thank you, but I 've tried it several times...nothing happens...it starts updating...but nothing happens...at the end I cannot start the menu. The front display says GoPro 6, but the back side stays black ..maybe this is why they  call 'em Hero Black...

GoPro
Posts: 9,403

Re: Gopro 6

Hello @rockyridge30088

 

You made me laugh! But I know that the issue is no laughing matter. Thank you for going through the recommended troubleshooting steps. At this time, it would be best to get in touch with our Support team for further assistance. You can connect with them through phone or chat through https://gopro.com/help/ContactUs

 

Thanks, 

Marius

Tourist
Posts: 4

Re: Gopro 6

I was working on that camera since I've bought it last week, now I'll give up, I'll send it back. I supose I've caught a bad one.  Many thanks for trying to help me...