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Reply
Tourist
Posts: 2

Gopro 6 Faulty

I bought gopro 6 at the inflight shop KE017 bounf for Los Angeles from Seoul Incheon on 20th April.

As I arrive in my home Queretro Mexico, I open the box and put the battery into the camera and tried to 

charge the battery. And during charging the battery, I turned on the power. 

But as soon as I turned on the power, suddenly the camera sounded " bi-bi bick" and red light blinked 3 times

and all it stop the charging and never it was possible to turned on the power.

All it stopped.

 

Dear Sir,

Please let me know how I can have the A/S?

Or when I send this equipment to you, then I can receive new one?

 

Looking for your warm reply.

 

Best regards,

 

C.J.Lee

20180421_020243.jpg
GoPro
Posts: 7,591

Re: Gopro 6 Faulty

Hello @graycreek30267

 

You must have been excited to use the camera. Sorry to hear about the trouble. Try this: remove the battery from the camera. connect the camera directly to a power source through the charging cable, then power on the camera. If the camera powers on, it is most probably a defective battery that is causing the trouble. If the camera does not power on, the camera maybe defective. It would be best to get in touch with our Support team for further assistance on this matter. You  can reach them here https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Gopro 6 Faulty

After I remove the battery, I connected power cabel direct to the camera and turn on the power.

Yes, the camera work without any problem.

GoPro
Posts: 7,591

Re: Gopro 6 Faulty

Hello @graycreek30267

 

Great to know that the camera is working good! Thank you for posting back. It must be the battery then. See if you can get an exchange with the seller for a faster turn around. Better yet, you can reach out to our Support team for assistance on this matter. You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius