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Sightseer
Posts: 1

Gopro 5 won't turn on or charge

Hi,

 

The Gopro I've been using normally all of a suddent is not responding in anyway. No sign of life at all. No apparent reson why.

I've tried so far

-remove SD card

-remove the battery and reinsert

-press mode for 10 sec

-remove everything and plug in power source

-charge for a few hours and try to turn on

-try to turn on with battery inserted and external power plugged in.

 

When plugged in either with or without battery, the camera heats up after a while, with the most amount of heat around the lense.

 

The indicator light never flashed.

 

Would appreciate any help!

Highlighted
GoPro
Posts: 6,097

Re: Gopro 5 won't turn on or charge

Hi @megabluff0670,

 

It would be best to get in touch with our customer support team via phone or chat. 

They can help you.

 

Just make sure that you still have proof of purchase and serial number. 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay