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Sightseer
Posts: 1
Accepted Solution

Gopro 5 black entrou água

No dia de hoje entrou água na minha gopro 5black quando entrei no mar, porém estava no raso, menos de 1,5 metros e a câmera estava devidamente fechada e vedada.

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GoPro
Posts: 5,997

Re: Gopro 5 black entrou água

Hi @luisamedeiroos,

Sorry to hear about what happened. This is definitely not an experience that we would like you to have. So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing.  
 
We want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

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Highlighted
GoPro
Posts: 5,997

Re: Gopro 5 black entrou água

Hi @luisamedeiroos,

Sorry to hear about what happened. This is definitely not an experience that we would like you to have. So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing.  
 
We want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann