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Tourist
Posts: 2

Gopro 5 Black dejo de funcionar

Buenaa noches, tengo,....o mejor docho tebia ina gopro hero 5 black en perfecto estado, bien cuidada, y sin mucho uso. El ptro dia la saque de paseo con la bateria cargada y le conecte el soporte y la carcasa con cable directo a la camara, el problema es que en eae momento no me cargo y pense que ae habria estropeado el cable, fusible,....la camara se apago sola por descarga de la bateria. Cuando llegue a casa la camara cargaba y antes de llegar al 10% de carga la desconecte para que no estuviera toda la noche cargando, pues bien,....ahora mismo no carga, no se enciende y no hace nada de nada. Tanto desde gopro como desde la empresa a la que me han enviado para repararla me ofrecen la gopro 7 con descuento sin verla siquiera la mia, sin saber ai tiene solución o algo. La garantia esta agotada desde hace 6 meses. Me parece una verguenza que con el poco uso que tiene se estropee con semejante facilidad una vez pasada la garantia y aun me parece mas vergonzoso la solución aportada por ambas empresas. Pague cerca de 400€ Por la 3+ , luego 300€ y muchos por la 5 y ahora quieren que pague 300 y pico mas por la 7? Si esta es su solución han perdido un cliente.
GoPro
Posts: 9,664

Re: Gopro 5 Black dejo de funcionar

Hi @arkaitxu

 

Please go over the steps on HERO5 Black Will Not Power On

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

Thanks!

Ej

Tourist
Posts: 2

Re: Gopro 5 Black dejo de funcionar

Disculpa @aragon1006 pero tal y como indicó en el anterior apartado ya me Henry puesto en contacto con el soporte técnico y me indican que lo único que puedo ese no hacer es ofrecerme una nueva con un pequeño descuento.

Sorry @aragon1006 but as indicated in the previous section and I was put in contact with technical support and tell me that the only thing I can not do is offer a new one with a small discount.

Saludos - Regards