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Sightseer
Posts: 2

Gopro 4 silver dont start

My Gopro hero 4 silver wont start now.
Don´t know why
try to reset
pull out batt and memory card
dont start anyway
try to charge by usb cable but no red led light and will not start . anyone have a ide
 
Explorer
Posts: 11,231

Re: Gopro 4 silver dont start

Do you have a second battery to try? You also want to try a different cable.

Remove the battery and SD card. Hold down the top shutter button and insert the battery. With the shutter still held down, try to power on the camera. If it didn't work, instead of inserting the battery in the steps above, plug the camera into a wall charger.

You'll want to go through the steps in this article (including chatting with the GoPro Support Team).

If you are unable to get a good solution, there are a couple things to try. Although it sounds strange, sometimes freezing the components can help mend soldering. This should only be done as last ditch effort and only after talking with GoPro and finding out all of your options.

To freeze:
1) Take out the battery and SD card
2) Put the media door on the camera
3) Wrap the camera in a paper towel
4) Put the wrapped camera in a sealed plastic bag
5) Leave in freezer for a couple hours
6) Removed and let camera sit for about 15-20 minutes
7) Take the camera out of the bag and wipe off condensation
8) Insert the battery
9) Power on camera

You may need to try this a couple of times. Ideally you have a dual charger so you know the battery is charged.

If you still can't get it working, you might need to replace the mother board. You can find parts and description for doing the repair here https://www.ifixit.com/Guide/GoPro+Hero4+Silver+Motherboard+Replacement/50697
Sightseer
Posts: 2

Re: Gopro 4 silver dont start

Try but nothing helps

 

GoPro
Posts: 9,012

Re: Gopro 4 silver dont start

Hi @royalbluff177

 

 

If the steps on HERO4 Camera Will Not Power On will not get the camera back on, the next steps is to contact our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Thanks!
Ej