Gopro 2018 not charging

[royalvista80064]

Had camera for a few months , its been ok but now it won't charge.

I've been charging it using the cable it came with and connecting that to  my Sony AC adaptor 5V , which i charge my sony digital camera with. Battery was very low so i put it on charge last night for 5 hours . Turned camera on and its only charged up 30%.

Trid again today , now it wont charge at all. I do have a spare battery , not sure if this is the spare i bought or if its the one that came with camera.

Also ,just want to get something straight, to turn on camera do i press Mode quickly or press and hold for few seconds? As sometimes it wont turn on.

Thanks

[danielr15 · Accepted solution]

Sounds like your battery might be a dud. You should contact the GoPro Support Team and they will help you out.
https://gopro.com/help/ContactUs

As far as turning on the camera, with the Mode button, you do need to press it for a second or two. If you are using the top shutter, then it is a quick press to turn on and start video recording (with Quick Capture turned on) and a long press to turn the camera on and begin time lapse photo.

[danielr15 · Accepted solution]

Sounds like your battery might be a dud. You should contact the GoPro Support Team and they will help you out.
https://gopro.com/help/ContactUs

As far as turning on the camera, with the Mode button, you do need to press it for a second or two. If you are using the top shutter, then it is a quick press to turn on and start video recording (with Quick Capture turned on) and a long press to turn the camera on and begin time lapse photo.