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Tourist
Posts: 4
Accepted Solution

Gopro 2018 bricked after firmware update

My gopro 2018 bricked after firmware update.


Accepted Solutions
GoPro
Posts: 10,213

Re: Gopro 2018 bricked after firmware update

 

Hi @epicbluff10171

 

I am sorry for any troubles caused. Please go over these steps to try to power on your camera:

  1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

If it's still the same, please reach out to our Support Team to move forward with this concern.

Apart from calling them you may also initiate a chat session if this will be more convenient to you.

Please take note of their opening hours listed on this link: https://gopro.com/help/ContactUs

 

Regards,

Ej

View solution in original post


All Replies
Explorer
Posts: 12,079

Re: Gopro 2018 bricked after firmware update

Run a manual update
Tourist
Posts: 4

Re: Gopro 2018 bricked after firmware update

Yes! I run a manual update and Camera is error!
GoPro
Posts: 8,158

Re: Gopro 2018 bricked after firmware update

Hello @epicbluff10171

 

What error message/indicator are you getting? Does the camera still power on? If it does, try running the manual update again through the steps below: 

  1. Go to the HERO (2018) update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system

Make sure that your camera is fully charged and that the SD card is formatted prior to updating. It is always best to use one of the recommended SD cards on this list. Let us know how it goes. 

 

Best regards, 

Marius

 

Tourist
Posts: 4

Re: Gopro 2018 bricked after firmware update

Thanks you @mariustanya,

Camera doesn't report error! Camera cannot power on!
GoPro
Posts: 3,863

Re: Gopro 2018 bricked after firmware update

 

Hi @epicbluff10171

 

In that case, it would be to contact GoPro Customer Support. 

They can assist you with that. 

 

You can contact them via phone or chat. https://gopro.com/help/ContactUs

 

Best Regards,

-Jay 

Tourist
Posts: 4

Re: Gopro 2018 bricked after firmware update

Thanks you @graytree76514. But i can not speak english!
GoPro
Posts: 10,213

Re: Gopro 2018 bricked after firmware update

 

Hi @epicbluff10171

 

I am sorry for any troubles caused. Please go over these steps to try to power on your camera:

  1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

If it's still the same, please reach out to our Support Team to move forward with this concern.

Apart from calling them you may also initiate a chat session if this will be more convenient to you.

Please take note of their opening hours listed on this link: https://gopro.com/help/ContactUs

 

Regards,

Ej