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Tourist
Posts: 5

Google pixel 2 HERO 7 won't connect

[ New ]

Having gone through the pain of trying to get a HERO 6 to connect to my Pixel 2 a while ago, I thought it might all be resolved for the arrival of the Hero 7... sadly not the case. Same problems. What a shame.


Accepted Solutions
GoPro
Posts: 27,179

Re: Google pixel 2 HERO 7 won't connect

[ New ]

Hi @brianh710

 

Please reach out to our Support Team to have this checked further.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

Let them know of the troubleshooting steps taken.

 

Thanks!

Ej

View solution in original post


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GoPro
Posts: 19,815

Re: Google pixel 2 HERO 7 won't connect

[ New ]

Hello @adriang0237

 

Thank you for the feedback. Are both the camera and the GoPro app updated to the latest versions? Which versions do you have? Were you getting any error message? Hope to hear back from you so we can help further. 

 

Best regards, 
Marius

Sightseer
Posts: 4

Re: Google pixel 2 HERO 7 won't connect

[ New ]
Same problem. Hero 7 on a Google Pixel 3a. I uninstalled and reinstalled the GoPro app so I have the latest version. Will not connect and doesn't seem to be any guidance on how to fix it.
GoPro
Posts: 14,208

Re: Google pixel 2 HERO 7 won't connect

[ New ]

Hello @brianh710. Please make sure your mobile device, app, and camera are on their current versions. There are some troubleshooting steps here that will help resolve the problem. Let us know how it goes.

Sightseer
Posts: 4

Re: Google pixel 2 HERO 7 won't connect

[ New ]

I'm spending hour and hours on this.  GoPro suggests all types of things to connect yet I found another forum that says the Google Pixel 3a will not work with the GoPro app?  Is that true?  Seems like GoPro Support should know is the case instead of sending me to a page with all types of things for me to try.
Got my Ipad Pro to connec to it once and now I can't seem to repeat the connection. 

So frustrating.

GoPro
Posts: 27,179

Re: Google pixel 2 HERO 7 won't connect

[ New ]

Hi @brianh710

 

Please reach out to our Support Team to have this checked further.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

Let them know of the troubleshooting steps taken.

 

Thanks!

Ej