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Tourist
Posts: 2

GoPto Session 4 kreps restarting

After a crash (my screen has taken a bashing and is scratched) my GoPro session 4 keeps restarting. Once on, it automatically switches off after a few seconds then switches back on after a few seconds. It keeps doing this until the battery dies.
If I try to connect via the wifi app, it connects for a few seconds then disconnects. I have removed the sd card to check it and everything is fine. The last movie (taken during the crash) finishes about 5 seconds becore the crash.
If I connect via USB, it does the same and keeps connecying ans disconnecting.
Have I killed it?
GoPro
Posts: 80

Re: GoPto Session 4 kreps restarting

Hi @boldpeak0271

 

It's possible, but we'd like to go through some troubleshooting with you to figure out if it can be saved. 


You can reach out by using the "Contact Sales and Support" link on the main Support page, or by calling us at (855) 635-3578 if you're in the US.
 
I hope this helps.
 
Cheers!
Keith

Tourist
Posts: 2

Re: GoPto Session 4 kreps restarting

Hi Keith

Thanks for the speedy reply!I cant seem to find anyone to chat to on the support page.

If I hold the shoot button for 10 seconds, i can then press the wifi button and switch on the wifi which allows me to connect via the app. Once there, no picture is shown from the camera. The app stays connected for maybe 30 seconds before the camera switches off its wifi and goes back into the constant restart cycle. I was hoping to update the firmware but I cant seem to find the facility in the app. Should it prompt me if updates are available?

Thanks

Chris