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07-10-2018 01:59 PM
GoProhero6 not working
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I do have a brand new GoPro Hero 6. I was on holidays, I used one day and stopped working.
The battery looks like is not charging and, when I connect it, start to be really hot.
Basically, I bought it to record every moment of my holidays and I couldn’t use more than 1 day! Such a same..
Please, which is the solution?
How can a contact you through if I am a member of GoPro Plus?
Thank you for your time.
Kind Regards,
Francisco.
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07-10-2018 02:11 PM
Re: GoProhero6 not working
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07-10-2018 02:11 PM
Re: GoProhero6 not working
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07-10-2018 03:09 PM
Re: GoProhero6 not working
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07-11-2018 12:57 AM
Re: GoProhero6 not working
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Thank you for your answer.
I can not contact you at any time. If I try to chat with you, always busy. If I call you, always lines are busy and I start to feel a little bit tired of trying to contact you since a week ago.
Is there any other way to do it?
I spent £400 in a camera and I am paying my monthly insurance and I do not get the service that I expect. Quite annoying.
Looking forward hear from you.
Kind Regards,
Francisco.
07-11-2018 09:50 AM
Re: GoProhero6 not working
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Hi @pollitoypollita,
I understand and I'm sorry for the inconvenience.
What time are you trying to contact GoPro Support?
And what time zone are you in?
I would suggest to contact them during this work hours.
Sunday
7:00 AM to 4:00 PM
Monday
6:00 AM to 6:00 PM
Tuesday
6:00 AM to 6:00 PM
Wednesday
6:00 AM to 6:00 PM
Thursday
6:00 AM to 6:00 PM
Friday
6:00 AM to 6:00 PM
Saturday
7:00 AM to 4:00 PM
(GMT-07:00) Pacific Daylight Time (America/Los_Angeles)
Try to change your location to US so that you'll get a representative right away.
You will see change region on upper right hand corner of the screen.
Regards,
Jay