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Tourist
Posts: 2

GoProMax heating up, not turning on

After a water dip in kiddie inflatable pool to take a semi splash action from kids. The unit had a screen malfunction and turned off. Tried to dried up by putting inside a plastic bag with a cup of rice. After a day and half, after installing the battery, it did not still  turned on but the unit became hot after about six minutes. The unit is eight months old after purchase. Reported/Asked for support in GoPro two days ago but no reply or calls or anything. What to do here?

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GoPro
Posts: 20,097

Re: GoProMax heating up, not turning on

Hi @dalandanon

 

We were not able to locate a case using the email address on your Hub profile.

 

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.

 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

 

Thanks!

Ej

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Tourist
Posts: 2

Re: GoProMax heating up, not turning on

Hi @aragon1006
Thank you for the response. Attached screencapture with case number (#08470788) for reference regarding the my request for callback
20201019_090945.jpg
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GoPro
Posts: 20,097

Re: GoProMax heating up, not turning on

Thanks! @dalandanon

 

We see the case logged in the queue.

Someone from Support will be reaching out to you soon.

 

Regards,

Ej