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Sightseer
Posts: 1

GoPro9 Hero Black wont turn on with this particular battery

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My partner bought me the GoPro Hero9 Bundle for Christmas and i have had used the Go pro for a few days now. However, today i tried to use my GoPro 9 unit but it wouldnt turn on. i tried the spare battery and it turned on with no issues so i figured the first battery might have been drained or something. so i tried to charge in with the usb c cable that was connected to the PC and a message flashed as it opened up saying that i should only use GoPro battery with my camera then promptly shut off. I tried the troubleshooting that was posted on the site and tried to use the gopro without the offending battery and it turned on with no issue. when i tried to do the last step of the troubleshooting which says to try and open the gopro again after a bit of a "reset" the unit wont turn on with the "bad" battery. is there any way that i can refresh this particular battery or shall i send it back for a replacement? 

 

attached is the qr code at the end of the battery 

138328097_170101164637312_151732809140149395_n.jpg
GoPro
Posts: 26,108

Re: GoPro9 Hero Black wont turn on with this particular battery

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Hi @sweetp468

 

Sorry for any trouble caused.

Let our Support Team check on this further.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej