07-16-2019 06:45 AM - edited 07-16-2019 06:46 AM
as you will see in attached picture goPro is detected by windows but not by Quik
Any ideas what to do?
I have uninstalled it already and installed again.
I am using same GoPro on other windows device and is working good.
Computer: Dell XPS 13 9370 Windows 10
07-16-2019 12:50 PM
07-16-2019 01:32 PM
@danieljpinto, @gregn34352, have you also tried rebooting your computer after reinstalling the USB driver? If the suggested troubleshooting steps didn't help resolve the problem, please let our Support team know so they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.
07-16-2019 02:13 PM
What you mean if I did reboot the computer? I had to reboot it in order for drivers to get installed again. Or you mean reboot after reboot?
Why I need to contact support, i think here is better, as others can find solution as well, and in support usualy I get some generic replys(copy paste)