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Tourist
Posts: 3

GoPro7 image gets SHAKE without any reason

Hello. Lately, my Gopro7 started to get strange shaking footage as if some software error with stabilization appears.

 

The footage with the problem

 

 

These shakes are not due to the motorbike engine, they appear all of sudden.

The record settings are is 4k 30 fps

The card used for record https://shop.westerndigital.com/products/memory-cards/sandisk-extreme-pro-uhs-i-microsd#SDSQXCY-064G...

 

What could be the cause?

https://youtu.be/RyffXXCH6gQ

gopro7 image starts shaking all of sudden
Highlighted
GoPro
Posts: 15,988

Re: GoPro7 image gets SHAKE without any reason

Hi @annak0

 

Sorry for any trouble caused.

Please try running a manual update. https://gopro.com/en/us/update/hero7-black

Once completed, reformat the card on the camera.

Make sure to save any important files before proceeding with these steps.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: GoPro7 image gets SHAKE without any reason

The GoPro had latest updates and Card was reformated when this bug appeared.

I did all these after it happened in the 1st place, but that's the 2nd time now.

 

 

 

Highlighted
Nomad
Posts: 3,483

Re: GoPro7 image gets SHAKE without any reason

This isn't shake it's judder and it's caused by a camera fault with the EIS.  I would ask GoPro for an RMA and have the camera returned.

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GoPro
Posts: 7,459

Re: GoPro7 image gets SHAKE without any reason

@annak0, please contact our Support Team so they can assist you further in the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Highlighted
Tourist
Posts: 3

Re: GoPro7 image gets SHAKE without any reason

Thank you

I will do so asap