01-06-2019 04:24 AM
Dear GoPro User or Support team,
Last December I've bought a new GoPro7 Silver and has got a very annoying situation.
When I am recording something then the LCD screen turns off after 1 min so I can't see what is happening on the screen. Of course I have set to "Never" in Auto Power Off and Screen Saver to "Never".
I have updated the latest software but the problem still exist.
Please give me response what could I do because it is useless with this malfunction. When will the newest software upgrade come out?
Thank you in advance,
01-09-2019 09:17 AM
A firmware update might fix the issue but we cannot say for certain at this time because we do not have any update from the team yet. If not here, you may watch out for updates through https://gopro.com/help/articles/Block/Software-Update-Release-Information .
01-12-2019 05:12 AM
first of all let me thank you for your help and support.
I have done the manual update as you mentioned but unfortunately the problem still exist so the LCD screen turns off after 1 min?!?!
Is any information when will the new update come? It is so funny that I have got an expensive cam and it has basic problems.
Thank you for your understanding and waiting for your reply.