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Tourist
Posts: 6

GoPro7 Silver LCD screen turns off after 1 min

Dear GoPro User or Support team,

 

 Last December I've bought a new GoPro7 Silver and has got a very annoying situation.

 

When I am recording something then the LCD screen turns off after 1 min so I can't see what is happening on the screen. Of course I have set to "Never" in Auto Power Off and Screen Saver to "Never".

 

I have updated the latest software but the problem still exist.

 

Please give me response what could I do because it is useless with this malfunction. When will the newest software upgrade come out?

 

Thank you in advance,

Tom

GoPro
Posts: 6,392

Re: GoPro7 Silver LCD screen turns off after 1 min

Hello @rockyridge18326. Thank you for the feedback. We will report the matter to the team. We will keep this post updated once we hear back from them. 

Tourist
Posts: 2

Re: GoPro7 Silver LCD screen turns off after 1 min

I have the same issue and the go pro agent told me to do a maunal update however i cant do that as i dont own an sd adapter.

GoPro
Posts: 6,392

Re: GoPro7 Silver LCD screen turns off after 1 min

Hello @sweetvista81557. We have reported the matter to the team but we have not heard back yet. Please watch out for updates. Thanks!

Tourist
Posts: 2

Re: GoPro7 Silver LCD screen turns off after 1 min

Ok thanks, do you think this issue will be fixed as I'll consider a different camera if not, maybe the hero 5 black as this model doesn't have this issue. Thanks
GoPro
Posts: 6,392

Re: GoPro7 Silver LCD screen turns off after 1 min

A firmware update might fix the issue but we cannot say for certain at this time because we do not have any update from the team yet. If not here, you may watch out for updates through https://gopro.com/help/articles/Block/Software-Update-Release-Information

Tourist
Posts: 6

Re: GoPro7 Silver LCD screen turns off after 1 min

Dear Team,

 

 first of all let me thank you for your help and support.

 

I have done the manual update as you mentioned but unfortunately the problem still exist so the LCD screen turns off after 1 min?!?!

 

Is any information when will the new update come? It is so funny that I have got an expensive cam and it has basic problems.

 

Thank you for your understanding and waiting for your reply.

GoPro
Posts: 3,505

Re: GoPro7 Silver LCD screen turns off after 1 min

 

Hi @rockyridge18326,

 

Sorry but we don't have exact dates or exact details yet.

 

Regards,

-Jay