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Tourist
Posts: 3
Accepted Solution

GoPro6 Hot and Battery life

Camera gets **bleep** hot an the battery lasts less than an hour! Camera was updated, after purchased, it is 4month old. 

It was to expensive for that performance! 😤😖


Accepted Solutions
GoPro
Posts: 9,406

Re: GoPro6 Hot and Battery life

Thank you for the details that you provided, @sweetrange34106. The SD card that you are using is a recommended one so we are good with that. Have you been able to manually update your camera and format your SD card after you have observed the heating issue?

 

It is normal for the camera to get warm but it should not be too hot to touch like how you describe it. Have you ever gotten a high temperature warning on the camera causing it to shut down while in use? On your original post you mentioned that the camera was updated. If it was not done manually, and if you have not tried it yet, perform a manual update even if the camera may already have the latest firmware. This is to ensure that any possible error associated with the current installation will be cleared out. You can find instructions here

 

If the issue persists even after the update, it would be time to get in touch with our Support team for further assistance. You can connect with them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

View solution in original post


All Replies
GoPro
Posts: 12,180

Re: GoPro6 Hot and Battery life

 

Hi @sweetrange34106

 

For cameras that feature unique high-performance video modes: 2.7K and higher resolutions, and/or frame rates above 60fps, it is normal for the camera to become warm and use more power when using these modes.

Other factors that can increase camera temperature and power consumption, and decreases camera recording time. 

  • Lack of airflow around the camera
  • Using the camera with the GoPro App
  • Using the camera in combination with BacPac accessories (HERO4 Black only)

If the camera gets too hot, a message appears on the screen indicating that the camera is shutting down. The camera stops recording, saves your video, disconnects from the GoPro App, and powers off. If this happens, let your camera sit and cool before attempting to use it again. 

For extended recording time in high-performance video modes, capture shorter video clips when in stationary use, and/or limit your use of features that increase power consumption, such as the GoPro App or BacPac accessories. To control your camera remotely at higher temperatures, use the GoPro remote instead of the GoPro App.

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro6 Hot and Battery life

I cant buy your answer. Last time shooting video it was not highend best perf video, it was 1080 25fps. Camera was hot, to hot for hand. From 100 percent down to 8, it lasted 45min of videos.

I have some fpv gear, few runcams, had gopro3. Dont tell me please, the 6 is something normal.

Nomad
Posts: 279

Re: GoPro6 Hot and Battery life

Which SD card are you using? What part of the camera is heating up ( lens, battery, part underneath the lens, etc)? Have you done something recently that could have affected either the camera or battery such as getting water in the battery compartment? How about battery-thirsty settings such as QuikCapture, Wifi, GPS, etc.

Tourist
Posts: 3

Re: GoPro6 Hot and Battery life

Card is SanDisk Extreme 64Gb V30xc1, no water usage of cam, wifi off, gps off, screen brightnes 40% auto off 1min, quickcapture off, autorotation to auto, format pal, recording mostly in 1080, 25 or 50 fps.

GoPro
Posts: 9,406

Re: GoPro6 Hot and Battery life

Thank you for the details that you provided, @sweetrange34106. The SD card that you are using is a recommended one so we are good with that. Have you been able to manually update your camera and format your SD card after you have observed the heating issue?

 

It is normal for the camera to get warm but it should not be too hot to touch like how you describe it. Have you ever gotten a high temperature warning on the camera causing it to shut down while in use? On your original post you mentioned that the camera was updated. If it was not done manually, and if you have not tried it yet, perform a manual update even if the camera may already have the latest firmware. This is to ensure that any possible error associated with the current installation will be cleared out. You can find instructions here

 

If the issue persists even after the update, it would be time to get in touch with our Support team for further assistance. You can connect with them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius