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Sightseer
Posts: 1
Accepted Solution

GoPro won't pair with new update of capture. NEED URGENT HELP

I have a GoPro hero+ and just updated the GoPro app I went back in and it did not work. I have tried pairing again but says that the pin is incorrect even though it is correct. I have a iPhone 6 and a iPad mini both have the same problem. I am going away for a few months in a week so it is urgent.   


Accepted Solutions
Highlighted
Explorer
Posts: 11,231

Re: GoPro won't pair with new update of capture. NEED URGENT HELP

Delete your previous connections (wi-fi and in the Capture app - I think its hold down on the picture of the camera in the Capture app and the delete option appears) and then follow these steps: (If at any time you are asked if the camera has been paired before, select "no")

  1. On your smartphone/tablet, complete these steps:
    1. Download the GoPro App to your smartphone/tablet from the Apple® App Store, Google Play, or Windows® Phone marketplace.
    2. Open the app.
    3. Tap Connect Your Camera.
    4. Tap Add New Device.
    5. Tap HERO+.
  2. On the camera, complete these steps:
    1. Press the Power/Mode button to power on your camera.
    2. Press the Power/Mode button repeatedly to cycle to Setup.
    3. Press the Shutter/Select button twice to open the Wireless menu.
  3. On your smartphone/tablet, tap Continue.
  4.      On the camera, press the Power/Mode button to highlight GoPro App, then press the Shutter/Select button to select it. Your camera is now in pairing mode.
  5. On your smartphone/tablet, complete these steps:
    1. Tap Continue.
    2. Tap Continue again.
    3. Enter the PIN displayed on your camera’s status screen, and then tap Pair.
    4. Create a new camera name and password.
    5. If you are using the app on an iOS device, go to Settings on your device, select the camera from the list of Wi-Fi options, and then return to the GoPro App.
    6. Tap the name of your camera.

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All Replies
Highlighted
Explorer
Posts: 11,231

Re: GoPro won't pair with new update of capture. NEED URGENT HELP

Delete your previous connections (wi-fi and in the Capture app - I think its hold down on the picture of the camera in the Capture app and the delete option appears) and then follow these steps: (If at any time you are asked if the camera has been paired before, select "no")

  1. On your smartphone/tablet, complete these steps:
    1. Download the GoPro App to your smartphone/tablet from the Apple® App Store, Google Play, or Windows® Phone marketplace.
    2. Open the app.
    3. Tap Connect Your Camera.
    4. Tap Add New Device.
    5. Tap HERO+.
  2. On the camera, complete these steps:
    1. Press the Power/Mode button to power on your camera.
    2. Press the Power/Mode button repeatedly to cycle to Setup.
    3. Press the Shutter/Select button twice to open the Wireless menu.
  3. On your smartphone/tablet, tap Continue.
  4.      On the camera, press the Power/Mode button to highlight GoPro App, then press the Shutter/Select button to select it. Your camera is now in pairing mode.
  5. On your smartphone/tablet, complete these steps:
    1. Tap Continue.
    2. Tap Continue again.
    3. Enter the PIN displayed on your camera’s status screen, and then tap Pair.
    4. Create a new camera name and password.
    5. If you are using the app on an iOS device, go to Settings on your device, select the camera from the list of Wi-Fi options, and then return to the GoPro App.
    6. Tap the name of your camera.