02-13-2020 11:54 AM
I used my GoPro once! I went to look through the media and the entire camera froze it wouldnt even turn off. I used the app to turn it off and now it wont turn on at all and ive tried charging it and using the app to turn it on and this camera is brand new.
02-13-2020 12:05 PM
@foggyhill5636, sorry to hear about the trouble. Please try to reset the camera by holding the MODE button at the side of the camera for 10 seconds. If the camera still won't power on, here are some troubleshooting suggestions that will help resolve this issue: HERO7 Will Not Power On
If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.