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Sightseer
Posts: 1

GoPro white 7 - water in lense area immediately

Dear GoPro

I bought the above camera and upon putting it in the water it has fogged and got lots of water in it.

How do I arrange to take it back for a replacement.

I bought it less than a week ago.

Regards,

Brett
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GoPro
Posts: 15,988

Re: GoPro white 7 - water in lense area immediately

Hi @graycave86074

 

Sorry for any troubles caused.

So long as the camera door is closed, the HERO7 White is waterproof down to 10m (33ft) without a housing.

Let our Support Team take a look at what happened. You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej