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Sightseer
Posts: 1
Accepted Solution

GoPro session 5 warranty replacement , how do I register the new replacement?

I have just received back my GoPro HERO5 Session replacement through the warranty , how do I go about registering the new replacement?

i have tried to link/Associate/add the new replacement through the GoPro app on my iPhone but the serial number is invalid ??

 

thank you for your answers.


Accepted Solutions
GoPro
Posts: 10,106

Re: GoPro session 5 warranty replacement , how do I register the new replacement?

 

Hi @nicecave6275

 

Here's how you can check the serial number of your camera:  look on the inside of the I/O door next to the charging ports and SD card. Your serial number will be 14-characters in length, and begin with "C32".

 

While it is not necessary to register the new camera's serial number, you may contact our Support Team to have the new serial number logged on our system for future reference. You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

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All Replies
GoPro
Posts: 10,106

Re: GoPro session 5 warranty replacement , how do I register the new replacement?

 

Hi @nicecave6275

 

Here's how you can check the serial number of your camera:  look on the inside of the I/O door next to the charging ports and SD card. Your serial number will be 14-characters in length, and begin with "C32".

 

While it is not necessary to register the new camera's serial number, you may contact our Support Team to have the new serial number logged on our system for future reference. You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej