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11-16-2018 09:41 PM
GoPro session 5 Looping. Not working!!!
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Exspectations: I put my GoPro on 5 min loop. It automatically records for 5 mins unlimited times until I press the shutter. Then it’ll save the last 5 mins and I press shutter again to start the unlimited 5 min loop recordings.
What’s happening: I do 5 min looping sessions on my GoPro. After the 5 min is up my GoPro stops recording and saves to my sd card. I must press the shutter button for it to start recording another 5 min. Then after 1 5 min session it stops again. Also after pressing the shutter button once it saves the first 5 min and I have to go in and delete it all.
Why is it not recording 5 min intervals unlimited times until I press the shutter button once? Why does it just stop after 5 mins and I’m forced to press the shutter button to start another recording?
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11-17-2018 02:52 PM
Re: GoPro session 5 Looping. Not working!!!
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Hi @redcreek8081,
Sorry to know that.
If you're on looping mode and it's not working you may try to update your camera manually by following manual update steps here: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras
And try to check if you have a recommended SD card brand and model: https://gopro.com/help/articles/block/microSD-Card-Considerations
Regards,
-Jay
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11-17-2018 02:52 PM
Re: GoPro session 5 Looping. Not working!!!
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Hi @redcreek8081,
Sorry to know that.
If you're on looping mode and it's not working you may try to update your camera manually by following manual update steps here: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras
And try to check if you have a recommended SD card brand and model: https://gopro.com/help/articles/block/microSD-Card-Considerations
Regards,
-Jay
11-18-2018 09:44 PM
Re: GoPro session 5 Looping. Not working!!!
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Also I have the recommend SD card.
Thanks!
11-19-2018 09:09 AM
Re: GoPro session 5 Looping. Not working!!!
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Were you able to complete the manual update?
Though your camera is already on the latest version, it's best to reflash the firmware.
This corrects any errors encountered on the previous installation.
What specific SD card are you using?
How are the other shooting modes? Are they working?
Thanks!
Ej
11-19-2018 06:11 PM
Re: GoPro session 5 Looping. Not working!!!
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11-21-2018 02:49 PM
Re: GoPro session 5 Looping. Not working!!!
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Hi @redcreek8081,
You may try to contact our customer support team so that we can assist you better.
https://gopro.com/help/ContactUs
Regards,
-Jay