Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

GoPro session 4 has problem with the connection on my iPhone X 14.1

[ New ]

 

I have the GoPro session4 and recently I'm facing a problem with the connection between iPhone iOS 14 and the Application GoPro. The app recognise the camera, on status writes connected, also has and the blue check. When I press the options control your gopro or view media, it doesn't respond at all. Show the message (starting Preview) for a long time and after that show the white screen and writes :above Add camera and below has the steps how to connect the camera's wifi. I tried many times without any result. ( I deleted the app, installed again on my phone, I removed the camera from the app, installed again, I changed many time the Name and Password). Because its I need this option its important for me, there is any solution?

GoPro
Posts: 26,108

Re: GoPro session 4 has problem with the connection on my iPhone X 14.1

[ New ]

Hi @sunnywater72112

 

Please go over the steps on Troubleshooting GoPro App Connectivity Issues

Let us know how it goes.

You can also test the camera with another phone.

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro session 4 has problem with the connection on my iPhone X 14.1

[ New ]

I followed the steps of link that you sent me. Finally after many hours which I spend, that helped me. 
The solution was to format the wifi on camera holding for 8 or 10 sec info button, after that I installed the camera (like new for the first time) and works perfectly..!!
thank you very much..

GoPro
Posts: 13,488

Re: GoPro session 4 has problem with the connection on my iPhone X 14.1

[ New ]

Awesome! Glad to hear that, @sunnywater72112. Let us know if anything else comes up.