Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-319435%22%20slang%3D%22es-ES%22%3EGoPro%20screen%20with%20white%20dots.%20What%20can%20be%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319435%22%20slang%3D%22es-ES%22%3EHi%2C%20how%20about%2C%20I%20have%204%20months%20of%20buying%20a%20GoPro%206%20and%20now%20I%20notice%20that%20it%20has%20two%20small%20dots%20on%20the%20screen.%20These%20two%20points%20located%20one%20in%20the%20lower%20left%20and%20the%20other%20in%20the%20upper%20left%20are%20more%20remarkable%20when%20the%20background%20is%20completely%20black%2C%20the%20points%20are%20white.%3CBR%20%2F%3E%20What%20can%20be%3F%20The%20camera%20has%20very%20little%20to%20be%20bought%20as%20to%20present%20those%20defects.%20Is%20the%20guarantee%20volatile%3F%20I%20appreciate%20and%20help%20me%20with%20this%20case.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-319435%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Highlighted
Tourist
Posts: 3

GoPro screen with white dots. What can be?

Hi, how about, I have 4 months of buying a GoPro 6 and now I notice that it has two small dots on the screen. These two points located one in the lower left and the other in the upper left are more remarkable when the background is completely black, the points are white.
What can be? The camera has very little to be bought as to present those defects. Is the guarantee volatile? I appreciate and help me with this case.
GoPro
Posts: 2,471

Re: GoPro screen with white dots. What can be?

Hi @esojka0823,

 

It sounds like a dead pixel in the camera. Updating is highly encouraged since it is a great way to ensure that your camera has the latest features, as well as to help correct any errors with the current software installation.

 

Follow the manual update instructions specified on this article: Software Update Instructions for HERO6 Camera

 

If the issue persists after reinstalling the firmware of your camera, please let our Support team know so they can assist you with the next steps. Ensure to have your camera and proof of purchase ready for any information that they may need. You can reach them by phone or chat.

 

Hopefully this helps!

 

Ann