Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
Posts: 2

GoPro’s support team and website EC system sucks!

[ New ]
I ordered ONE GoPro 7 Black from and noticed they charged me twice! And no way to find the order from The order search page told me there is no orders at all.

So I tried the 24hour support chat as I am a GoPro Plus member, there is no way to connect to the supporter.

After 7 hours I finally received two order confirmation mails with two different order numbers. So I decided to call GoPro to cancel one order that I don’t need. But after 1.5 hours waiting they only told me they cannot garrenty the cancellation.

Today I got 2 GoPros and asking them to return the one I didn’t orderd, guess what? They ask me to pay for the postage! Even this is all because their poor website expirence and bad support. I don’t think this is acceptable.

Do you guys have similar situation when you want to cancel some order made on and who I should talk to make things right ?
Posts: 13,692

Re: GoPro’s support team and website EC system sucks!

[ New ]

Gopro sounds like they are Picking and choosing who they want to take care of. Sorry   to hear this. really aFISH  let us know how it goes.

Posts: 2

Re: GoPro’s support team and website EC system sucks!

[ New ]
The company's customer support really shocked me.

An EC site which orders cannot be cancelled, and a Priority Support Service you have to pay for it, that you can never connect to the agents.

Good Job GoPro, I am considering return all of my orders since I still have 30 days money back guaranty.
Posts: 25,303

Re: GoPro’s support team and website EC system sucks!

[ New ]


Hi @xuzhe


I am really if you feel this way.

I understand that a case has been created regarding this.

Please continue to work with our Support Team, they should be able to help you further.