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%3CLINGO-SUB%20id%3D%22lingo-sub-292412%22%20slang%3D%22en-US%22%3EGoPro%20return%20do%20dealer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292412%22%20slang%3D%22en-US%22%3EHello%20everyone!%3CBR%20%2F%3EDoes%20anybody%20now%20how%20to%20get%20the%20money%20back%20for%20quality%20nonconformance%20of%20my%20GoPro%3F%3CBR%20%2F%3EThe%20dealer%20doesn't%20accept%20returns%20and%20GoPro%20company%20accepts%20only%20goods%20ordered%20through%20their%20website%3CBR%20%2F%3EThe%20camera%20is%20still%20on%20guarantee.%3CBR%20%2F%3EThanks%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-292412%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292428%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20return%20do%20dealer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292428%22%20slang%3D%22en-US%22%3EIt's%20up%20to%20the%20vendor%20to%20refund%20money.%20GoPro%20can%20only%20offer%20replacement%20for%20manufacturer%20defect.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292434%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20return%20do%20dealer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292434%22%20slang%3D%22en-US%22%3EIsn't%20all%20this%20sh...t%20about%20battery%20and%20so%20on%20a%20manufacturer%20defect%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292455%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20return%20do%20dealer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292455%22%20slang%3D%22en-US%22%3EIf%20your%20having%20issues%20with%20your%20battery%2C%20you%20should%20contact%20the%20GoPro%20Support%20team.%3C%2FLINGO-BODY%3E
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Tourist
Posts: 5

GoPro return do dealer

Hello everyone!
Does anybody now how to get the money back for quality nonconformance of my GoPro?
The dealer doesn't accept returns and GoPro company accepts only goods ordered through their website
The camera is still on guarantee.
Thanks
Explorer
Posts: 11,627

Re: GoPro return do dealer

It's up to the vendor to refund money. GoPro can only offer replacement for manufacturer defect.
Tourist
Posts: 5

Re: GoPro return do dealer

Isn't all this sh...t about battery and so on a manufacturer defect?
Explorer
Posts: 11,627

Re: GoPro return do dealer

If your having issues with your battery, you should contact the GoPro Support team.
Tourist
Posts: 5

Re: GoPro return do dealer

Of course I did so.there are thousands like me. Their support with this issue ends up bla bla bla and try this or that oh maybe this. They just don't accept quality nonconformance because it is hell of a loses and rather leave people alone with problem than admit it.
I believe GoPro should replace defected batteries for free and fix other serious miscellaneouses this camera if full of
GoPro
Posts: 9,465

Re: GoPro return do dealer

 

Hi @royaldawn61142

 

Sorry for any troubles caused.

Is there a case number we can reference to?

 

Thanks!

Ej

Explorer
Posts: 11,627

Re: GoPro return do dealer

Ok.
Well, move works fine. If you have an issue, then contact support and request an exchange (camera or battery). You asked how to get your money back. To do that, you need to go through the vendor who sold you the camera.
As far as GoPro, there is a very good chance that a new update will be released. Other than that, they can offer you a replacement. Feel free to sell your camera, but GoPro isn't going to be giving you any money.