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Hiker
Posts: 42
Accepted Solution

GoPro purchase checkout is demented

Endless loop. Checkout with PayPal, yes, sending you back to GoPro, oh - click PayPal again to pay. Ugh.


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GoPro
Posts: 16,017

Re: GoPro purchase checkout is demented

[ Edited ]

Hello @runbei. By any chance, are you doing a pre-order, or ordering under the Trade Up program? Please note that PayPal payments do not work for these orders. 

 

Due to limitations regarding pre-authorizations with PayPal, we will not be accepting PayPal as a form of payment during our pre-order/trade up. If you would like to pre-order our new camera or buy under Trade Up, please use a debit or credit card, otherwise stay tuned for when the camera will be available for regular purchase. Thanks!

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Tourist
Posts: 11

Re: GoPro purchase checkout is demented

Having the some issues, and Gopro Chat keeps saying the problem is on my end. Been trying for over a week now.

 

CASE #07126689

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GoPro
Posts: 16,017

Re: GoPro purchase checkout is demented

[ Edited ]

Hello @runbei. By any chance, are you doing a pre-order, or ordering under the Trade Up program? Please note that PayPal payments do not work for these orders. 

 

Due to limitations regarding pre-authorizations with PayPal, we will not be accepting PayPal as a form of payment during our pre-order/trade up. If you would like to pre-order our new camera or buy under Trade Up, please use a debit or credit card, otherwise stay tuned for when the camera will be available for regular purchase. Thanks!

Highlighted
Hiker
Posts: 42

Re: GoPro purchase checkout is demented

[ Edited ]

Hi Mariustanya. No, as a Plus subscriber I was simply ordering a lanyard with rubber enclosure for the Hero 8. I finally just typed in my PayPal Mastercard debit card number which worked fine. I do believe there's a bug in the regular PayPal process, as it failed the same way in Firefox and Chrome: as I described, an endless loop. 1. Click to pay with PayPal. 2. I'm taken to the PayPal login, payment appears to go through, and I'm taken back to GoPro. 3. Now I see the PayPal payment page again. 4. Checking PayPal, I see that no payment has been deducted. 5. I receive an email from PayPal, asking if I want to complete the transaction.