05-05-2019 02:22 PM
05-05-2019 03:32 PM
Hello @nicecave58555. Sorry to hear about the trouble. Were you getting the same error message when you attempted other methods of uploading media to the cloud? Which media are these - videos? photos? chaptered videos?
A screenshot of the error message that you were getting would be helpful. If you haven't tried them all yet, see if any of the methods detailed here will allow successful Plus upload. Let us know what you find out.
05-06-2019 08:59 AM
I'm also getting this error code with my brand new Hero 7 - the support from GoPro is woeful. I've searched on line through Google and GoPro and no workable solutions. I can't manually upload or auto upload to the GoPro+ Cloud. Same error code on the camera; connected to home wi-fi; collection of video (some with highlights) and stills; GoPro software up-to-date. Trying to get the auto upload set-up in the first place is overly complicated too. Come on GoPro - get this sorted!
05-06-2019 09:45 AM
05-07-2019 12:35 PM
Thank you for the update, @nicecave58555. @nick75-We just tested the Auto Upload feature and we are able to successfully upload both photos and videos to the cloud. In the test we used an Android device running on Android 9 with version 5.2.2 of the GoPro app installed. Camera waited until it was charged at least 80% before it started with the Auto Upload process.
In which part of the process do you see the error message? To gather more details regarding the issue, let us know if you get the same result with uploading using other methods.
@froomesusa - What seems to be the issue with the manual upload? Are both photos and videos not uploaded at all? When you add media manually through plus.gopro.com , do you get the loading bar indicating upload progress?
We hope to hear back from you. All additional details that you can provided will help us further isolate the issue and help you better. Many thanks!