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Tourist
Posts: 3

GoPro order status

[ New ]

I bought a hero 9 bundle on Saturday and the order status says "Your order details are currently being processed. Please check back shortly." How long should I expect it to be shipped after? You could have at least given an estimate on when my order would be delivered at checkout. I was expecting it before Thanksgiving for a trip :/ Worst first experience I had with a company

GoPro
Posts: 26,108

Re: GoPro order status

[ New ]

Hi @ayushm63146

 

We see the order on the system and should be processed accordingly.
The item will ship out once completed.
 

You can check the status of your order through https://gopro.com/en/us/order-status

You may also reach out to Support to follow-up on the order. https://gopro.com/help/ContactUs
 

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro order status

[ New ]
I contacted support on Monday and was told that the order was already shipped and should be delivered by Wednesday. Almost 12 hours later I received an email saying it was shipped. I still see no updates in the tracking page. I doubt I am going to receive it on time but let's see.
GoPro
Posts: 13,488

Re: GoPro order status

[ New ]

Hello @ayushm63146. The UPS tracking details associated with your order is currently showing "11/255/2020 Out For Delivery Today" status. Please anticipate the delivery within the day. Thanks!

Tourist
Posts: 3

Re: GoPro order status

[ New ]

Got it delivered on-time! Thanks GoPro team! Apparently the tracking in gopro.com was not working and I was given a tracking number after contacting support.