Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 1

GoPro order no update after 14 days of receiving tradeup camera MP-03966227

I ordered a GoPro Hero 8 on 20th November via the tradeup offer and sent the trade up camera on 25th November which was received on 27th November in Netherlands. The offer said I'd the camera would be shipped within 14 days but I still haven't receieved any update on this and it is listed as pending. No money has been collected either. Can you let me know if this has been shipped as it is a xmas present and I'd prefer not to cancel the order. Thanks

Highlighted
GoPro Community Manager
Posts: 7,027

Re: GoPro order no update after 14 days of receiving tradeup camera MP-03966227

Sorry about the delay in getting your new GoPro to you. We can't research individual order info here on the Support Hub, but if you reach out to our team at https://gopro.com/help/ContactUs, we'll be glad to dig into this for you. Thanks.