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Sightseer
Posts: 1
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GoPro only weeks old stopped working

My new GoPro hero 5 stopped working in its first few minutes of operation.  I am at the beginning of my vacation and was counting on GoPro to record it all.  After it worked for 5 minutes with the fejyu gimbal it turned off and died.   I tried recharging it but nothing helps.


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GoPro
Posts: 3,924

Re: GoPro only weeks old stopped working

Hi @raphaelj442,

 

I am sorry to hear that you are running into some issues with that camera. If you have not yet resolved that issue then I would recommend giving the steps in this article a try. 

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

If you did not update the camera when you got it it may just need to be updated! Let us know how it goes.

 

Cheers,

Ryan

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Highlighted
GoPro
Posts: 3,924

Re: GoPro only weeks old stopped working

Hi @raphaelj442,

 

I am sorry to hear that you are running into some issues with that camera. If you have not yet resolved that issue then I would recommend giving the steps in this article a try. 

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

If you did not update the camera when you got it it may just need to be updated! Let us know how it goes.

 

Cheers,

Ryan