Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 1
Accepted Solution

GoPro not switching on and no charge light

Hi,

 

I have seen a few articles covering this topic but so far I had no luck getting my GoPro going again. 

 

I hadn't used my GoPro 4 for a year or so and when I recently pulled it back out again it wouldn't turn on. That didn't surprise me too much as it had been a while but when the charge light didn't go on when charging I wondered what was going on. Changing the cables also didn't make any difference. So I bought a new battery but no change, GoPro still didn't switch on. I assume the battery is charging as both batteries get warm. I steps below but got stuck at the very first hurdle.

https://gopro.com/help/articles/Solutions_Troubleshooting/HERO4-Camera-Will-Not-Power-On

 

What else can I try?

Thanks

Alex


Accepted Solutions
Highlighted
GoPro
Posts: 12,401

Re: GoPro not switching on and no charge light

Appreciate you for going through the recommended troubleshooting, @fleethike3148. In this case, the next step would be to engage our Support team. Let them know about what you have already done in terms of trying to fix the issue. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Be sure to have access to your camera when you contact them. 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 12,401

Re: GoPro not switching on and no charge light

Appreciate you for going through the recommended troubleshooting, @fleethike3148. In this case, the next step would be to engage our Support team. Let them know about what you have already done in terms of trying to fix the issue. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Be sure to have access to your camera when you contact them.