01-13-2019 05:11 AM
01-13-2019 04:51 PM
Hello @adrne1vince. Try running a manual firmware update. There are instructions below to guide you.
- Go to the HERO5 Black update page.
- Under "Other ways to update" at the base of the page, click "Update your camera manually."
- Enter your Serial Number and other requested information, click Next Step.
- Click "Download Update."
- Click "Click here to download firmware."
- Follow the steps on the screen for detailed instructions for your operating system.
Make sure that the camera is fully charged and that the SD card is formatted prior to the update. Let us know how it works out.