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Sightseer
Posts: 1
Accepted Solution

GoPro not functioning after being plugged to a laptop

My Gopro Hero 5 black will not turn on after being plugged to a win8 laptop. But although it will turn on after being charged directly to an outlet but it's buttons are unresponsive. It can take photos on voice command but not its shutter button. And it will not turn on to its power button. Did restarted my unit and sd card as well.

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GoPro
Posts: 11,320

Re: GoPro not functioning after being plugged to a laptop

Hello @adrne1vince. Try running a manual firmware update. There are instructions below to guide you. 

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that the camera is fully charged and that the SD card is formatted prior to the update. Let us know how it works out. 

 

 

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All Replies
Highlighted
GoPro
Posts: 11,320

Re: GoPro not functioning after being plugged to a laptop

Hello @adrne1vince. Try running a manual firmware update. There are instructions below to guide you. 

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that the camera is fully charged and that the SD card is formatted prior to the update. Let us know how it works out.