11-05-2019 11:50 AM
Purchased a GoPro Hero 7 a few months ago (great stabillization) and mounted it to the top of my ski pole. Actually, one of GoPro's old designers helped me countersink the mount "properly".
On Sunday, I had a great day of skiing only to get back to the car to realize the entire GoPro popped out of the mount. I was in the backcountry, so decided to hike in and spent 7 miles digging around anywhere along the approach trail that I thought the camera could be.
I sure wish there was a GPS locator on them :(
Does GoPro ever help someone out in this situation? I am not looking for a free camera, but anything to offset the cost of a new one would be appreciated.
In the future, is there a way that GoPro recommends mounting the camera with a back-up of some sort in case the camera pops out of the mount?
11-05-2019 12:16 PM
Sorry to know what happened.
Please try to get in touch with GoPro Customer Support team to check if there's a way or any available option.
Also you might want to consider getting a tether next time.
So that just in case your camera pops out or disconnects to mount it will still be attached to something.
11-05-2019 12:54 PM
Hi Jay...thanks for responding.
A tether...makes complete sense! Now...GPS??? LOLOL
I saw some videos about trying to speak to the GoPro if you need the vicinity of where it came off. 7 miles of snow trails made that impossible. But, I gave it the ole college try!!!