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Hiker
Posts: 29

Re: GoPro max samsung note 10 issues

Finally got a very short video to render out. Now there are huge artifacts and weird prism like bits all over the last part of the video. They weren't there in the video preview, only appeared after rendering. Looks terrible, def no use to a content creator.... I hope the entries for your camera comp have better luck as so far it is all unwatchable. Please fix the app for the Samsung Galaxy Note 10+

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GoPro
Posts: 9,171

Re: GoPro max samsung note 10 issues

Thank you for the info. We've already shared this with the team in charge. This will be addressed in a future release. We'll also do our best to keep everyone posted as soon as new information is available. In the meantime, apologies for any inconvenience this is causing you. Your patience and understanding are very much appreciated.

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Hiker
Posts: 29

Re: GoPro max samsung note 10 issues

I have faith, I just hope it doesn't take too long for you to sort. The Samsung Galaxy Note 10+ is a top spec phone, you really need to make the app work properly on it! :-)

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Sightseer
Posts: 1

Re: GoPro max samsung note 10 issues

Same problem - unable to render - stops rendering and freeze the app 

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Sightseer
Posts: 1

Re: GoPro max samsung note 10 issues

[ Edited ]

As of today (November 5th) There is still nothing that fixes the Note 10+ issue..  Just spent 2 hours on chat support. On the Other hand Seline Crizzel went out of her way to help me and thats awesome!

 

Ended up returning my MAX 

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Hiker
Posts: 306

Re: GoPro max samsung note 10 issues

This happened last time also with the fusion, you would think gopro would've learned and made the android app a focus so we would not be here again.
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Tourist
Posts: 1

Re: GoPro max samsung note 10 issues

I have the same issue with my Note10+ 512GB Verizon.  My tab S4 and an S10 I tried didn't have the issue.  I've also noticed a purple-pink bar at the bottom of videos taken with the normal video mode as well when offloaded to the computer.

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Hiker
Posts: 29

Re: GoPro max samsung note 10 issues

I am really wanting things to work out with this camera, and am holding off making a review video on my YouTube channel in the hope they can fix it, but if nothing is done soon I will have to review it as it is and that sadly will not be positive. #losingfaith :-(