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Hiker
Posts: 20

Re: GoPro max samsung galaxy s20 issues

New update, problem still exists. I hope I don’t have to wait for a few years to come

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Tourist
Posts: 6

Re: GoPro max samsung galaxy s20 issues

I have the same issues as the first video. It Just looks awefull.. samsung s20 and gopro max
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Hiker
Posts: 20

Re: GoPro max samsung galaxy s20 issues

@mariustanya Please tell us the dates when Samsung galaxy s20 series support will appear? This is a new popular models, it’s a shame that you have to wait so long to solve this problem... Thank you

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GoPro
Posts: 14,474

Re: GoPro max samsung galaxy s20 issues

We will do, @stoutflame15581, once we have the information. Our Dev team is working on it. We will keep you posted through this thread when we get an update from the team. Thanks!

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Sightseer
Posts: 2

Re: GoPro max samsung galaxy s20 issues

[ Edited ]

Hi mariustanya,

 

This is happening to me too using the Go Pro 6.10 app, I believe this is a Samsung S20 Exynos 990 incompatibility, not sure if @stoutflame15581 has specificied with which chipset they are using, 

 

I am not using battery saver and my remove animations are off. I have noticed the GoPro compatibility for Samsung phones in the past were for the Snapdragon chipset.


Thank you for passing it onto the dev team @mariustanya, I suspect it will be a while before this gets resolved as the Exynos chip has been used in all of Europe whereas in the US it is the snapdragon.

 

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Sightseer
Posts: 2

Re: GoPro max samsung galaxy s20 issues

Just wanted to add, that I just tried on my old Samsung S9 with the Exynos 9810 and it works without the artifacts.
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GoPro
Posts: 14,474

Re: GoPro max samsung galaxy s20 issues

Thank you for the details you shared, @vuongh. @stoutflame15581 cited in his earlier post that his phone has Exynos990 also. 

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Tourist
Posts: 3

Re: GoPro max samsung galaxy s20 issues

I'm having the same issues too. Running on Samsung galaxy s20 plus