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Tourist
Posts: 9

Re: GoPro max samsung galaxy s20 issues

Also having these issues with a Fusion and S20+, also the Exynos chipset.

Have submitted some feedback reports including video samples through the app, but 3 updates so far and no progress 😔
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GoPro
Posts: 14,474

Re: GoPro max samsung galaxy s20 issues

Hello, @stoutflame15581, @sunnyhill32167, and @bravebluff34036. To verify, do you still see the same issue of the artifacts appearing when viewing and editing 360 MAX media even with version 6.9 of the GoPro App? Also, checked with battery saver OFF and Remove Animations also OFF as @stoutflame15581 did? Thanks! 

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Hiker
Posts: 20

Re: GoPro max samsung galaxy s20 issues

[ Edited ]

6.9.1 problem same problems still there (

 

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Hiker
Posts: 20

Re: GoPro max samsung galaxy s20 issues

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GoPro
Posts: 14,474

Re: GoPro max samsung galaxy s20 issues

Thanks for sharing, @stoutflame15581. We will forward it to the team. Hopefully, we get feedback from the others who are having the same issue so we can further isolate possible causes. We will keep this thread posted. 

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Tourist
Posts: 9

Re: GoPro max samsung galaxy s20 issues

@mariustanya

https://drive.google.com/file/d/17MOmZjw0Lg0jwcwNDXB3paWnH0t14eDC/view?usp=drivesdk

As per @stoutflame15581 's experience, all phone settings are as you suggested.

This video shows the exact same clip imported and edited on a Note 8 and then an S20+, filmed on the Fusion by using the physical buttons, then each phone was connected and "saved to app" and edited.

Worth noting, is the S20+ (so far) doesn't seem to have issues if *the camera does not physically move*.

IE, if the fusion is placed on the tripod and does not move, the stitching is fine and no artefacts are present.
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Tourist
Posts: 9

Re: GoPro max samsung galaxy s20 issues

I've used 6.8, 6.9 and now 6.9.1 and submitted error/feedback reports for all three versions, same issues.

I see the issues in live preview/remote control mode, in "preview" mode when viewing recorded media from the camera, and when editing in the app.

After rendering the video and saving to my phone, the issues are still visible in the final video.
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GoPro
Posts: 14,474

Re: GoPro max samsung galaxy s20 issues

This is noted, @bravebluff34036. Thank you for sharing. We have forwarded these details to the team. The team is already looking into the issue and we will post an update on this thread once we get new information.