03-29-2020 07:42 PM
Have submitted some feedback reports including video samples through the app, but 3 updates so far and no progress 😔
03-30-2020 06:44 AM
Hello, @stoutflame15581, @sunnyhill32167, and @bravebluff34036. To verify, do you still see the same issue of the artifacts appearing when viewing and editing 360 MAX media even with version 6.9 of the GoPro App? Also, checked with battery saver OFF and Remove Animations also OFF as @stoutflame15581 did? Thanks!
03-30-2020 07:03 AM
03-30-2020 08:35 AM
Thanks for sharing, @stoutflame15581. We will forward it to the team. Hopefully, we get feedback from the others who are having the same issue so we can further isolate possible causes. We will keep this thread posted.
03-30-2020 06:11 PM
As per @stoutflame15581 's experience, all phone settings are as you suggested.
This video shows the exact same clip imported and edited on a Note 8 and then an S20+, filmed on the Fusion by using the physical buttons, then each phone was connected and "saved to app" and edited.
Worth noting, is the S20+ (so far) doesn't seem to have issues if *the camera does not physically move*.
IE, if the fusion is placed on the tripod and does not move, the stitching is fine and no artefacts are present.
03-30-2020 06:19 PM
I see the issues in live preview/remote control mode, in "preview" mode when viewing recorded media from the camera, and when editing in the app.
After rendering the video and saving to my phone, the issues are still visible in the final video.
04-02-2020 03:10 PM
This is noted, @bravebluff34036. Thank you for sharing. We have forwarded these details to the team. The team is already looking into the issue and we will post an update on this thread once we get new information.