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Hiker
Posts: 143

Re: GoPro max samsung galaxy s20 issues

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@sturev234  ha scritto:
Tested now, no change.

Man Very HappyMan LOL

I was sure of that! Man Wink

Tourist
Posts: 7

Re: GoPro max samsung galaxy s20 issues

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does the freezing key frame edit work for you on Samsung application? I know iPhone has been able to pause key frames in video edits but not Samsung. Any help.?
GoPro
Posts: 14,088

Re: GoPro max samsung galaxy s20 issues

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@nicesurf54340, please refer to my response to your other post.

Tourist
Posts: 6

Re: GoPro max samsung galaxy s20 issues

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Could you respond to mine aswell? Still waiting here
Hiker
Posts: 23

Re: GoPro max samsung galaxy s20 issues

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2 updates more stil 0 Cat Mad

Hiker
Posts: 23

Re: GoPro max samsung galaxy s20 issues

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DON'T BUY a GOPRO MAX

Hiker
Posts: 143

Re: GoPro max samsung galaxy s20 issues

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@stoutflame15581  ha scritto:

DON'T BUY a GOPRO MAX


Man WinkMan Very HappySmiley LOLSmiley Very HappyMan LOL

Sightseer
Posts: 2

Re: GoPro max samsung galaxy s20 issues

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I have the same issue with my Max and s20+, sucks that you cannot use any 360 footage.. when will the fix roll out ?
Sightseer
Posts: 2

Re: GoPro max samsung galaxy s20 issues

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Will we ever get a fix for the 360 s20 footage issue?
Tourist
Posts: 10

Re: GoPro max samsung galaxy s20 issues

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My dudes, the phone's been out for 4 months. It's the flagship phone of 2020 so far (no Note or iPhone yet) and they're not fixing it. According to them (nim paraphrasing here) "it's only a small percentage of devices, so they can't replicate it and it's difficult to fix.

Give up :(

They also focus on Apple more anyway, as the iPhone app has features that, according the the staff in the beta, haven't been given a timeframe for android. Not just S20, but android.

Sucks, but instead of hanging on to them, sell your gear and invest in a company that actually will support their product and get things fixed.
Hiker
Posts: 143

Re: GoPro max samsung galaxy s20 issues

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@bravebluff34036  ha scritto:

Sucks, but instead of hanging on to them, sell your gear and invest in a company that actually will support their product and get things fixed.

At this point, it seems to me the only valid solution. Sell everything and move on to Insta360: when there is a problem, they are fast enough to fix it and routinely release new versions to fix bugs.

Tourist
Posts: 4

Re: GoPro max samsung galaxy s20 issues

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Are you even planning to fix this? We're paying for your product and get this? 

Same issue on s20, but works fine on wife's s9
Really?

Tourist
Posts: 6

Re: GoPro max samsung galaxy s20 issues

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Not being rude but its funny when someone puts up a remark telling others not to buy the gopro max in the support forum. Chances are they already bought it and are in the forum for support. 😅🤣😂
Tourist
Posts: 6

Re: GoPro max samsung galaxy s20 issues

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million dollar question , 1 cent aftersales support
Tourist
Posts: 6

Re: GoPro max samsung galaxy s20 issues

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What I dont get is, when I play 360 footage via gopro cloud on my s20, it is amazing. After downloading the 360 to my phone and watch the same video, its terrible. Somethings not right.
Tourist
Posts: 7

Re: GoPro max samsung galaxy s20 issues

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I' have one I love mines. So you have a gopro.?
Hiker
Posts: 143

Re: GoPro max samsung galaxy s20 issues

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@humsuplow  ha scritto:
Not being rude but its funny when someone puts up a remark telling others not to buy the gopro max in the support forum.

I didn't buy it. Luckily I read the forum BEFORE purchasing. Smiley Wink

Nomad
Posts: 6,922

Re: GoPro max samsung galaxy s20 issues

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When you play the file from the cloud, you're playing a streaming file that's using a different bunch of decoders and protocols.  When you play the file from your phone, you're playing the original file that's using a different processing engine to deal with the encoding.  

 

Since the S20 is pretty much a brand new phone, GoPro are playing catchup with trying to fix the bugs associated with the graphics driver.  There's also only so much they can do, especially if it's an issue on the Samsung side of things.  Maybe companies don't like competition especially since the failure of their ability to launch their own 360 camera. 

 

 

Tourist
Posts: 6

Betreff: GoPro max samsung galaxy s20 issues

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I have the same problem, galaxy s20+ (exynos).
Is there any update or acknowledgement of the issue? I kinda liked the Max so far...
Tourist
Posts: 10

Betreff: GoPro max samsung galaxy s20 issues

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Yeah buddy, they've acknowledged it. As per my post on the previous page though, they're not actively working on it - it's got no set timeframe to be fixed. I left the beta group and gave up hope, really.
Tourist
Posts: 7

Re: GoPro max samsung galaxy s20 issues

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Oh wow my note s10 plays great. I wonder those s20 not doing so well.
Tourist
Posts: 6

Re: GoPro max samsung galaxy s20 issues

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It looks like only the exynos variant is affected. Maybe some issue with the GPU driver or sth.
Nomad
Posts: 6,922

Re: GoPro max samsung galaxy s20 issues

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GoPro rep has already said it's a problem with the GPU on the phone and they are waiting for Samsung to fix the bug.  Not really much they can do if it's a problem with the phone itself. 

Hiker
Posts: 23

Re: GoPro max samsung galaxy s20 issues

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New update, same **bleep**
Hiker
Posts: 143

Re: GoPro max samsung galaxy s20 issues

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@stoutflame15581  ha scritto:
New update, same **bleep**

Smiley LOLSmiley LOLSmiley LOL

Listen to me: sell it and solve your problem.

Tourist
Posts: 6

Re: GoPro max samsung galaxy s20 issues

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There was a SW update for my S20+ today, but it didn't solved the issue.. 

G985FXXU3ATG4

GoPro
Posts: 19,611

Re: GoPro max samsung galaxy s20 issues

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Thank you for the update, @quickstorm51157. We will share this with the team. Sorry, we still do not have an update from them. We will continue to check with them and loop you in on new information. 

GoPro
Posts: 19,611

Re: GoPro max samsung galaxy s20 issues

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@quickstorm51157. May we know the chipset of your S20+? Thanks!

 

Tourist
Posts: 4

Re: GoPro max samsung galaxy s20 issues

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I have the same issue on S20 with Exynos chipset
Tourist
Posts: 6

Re: GoPro max samsung galaxy s20 issues

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I have the exynos (4G only) variant from Germany.
GoPro
Posts: 19,611

Re: GoPro max samsung galaxy s20 issues

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Thank you for the quick response, @superridge08015 and @quickstorm51157.

 

@superridge08015. Is it Exynos 990 that you have?

 

Tourist
Posts: 4

Re: GoPro max samsung galaxy s20 issues

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Yes, 990 it is
Is fix coming soon maybe?
I'm using my wife's Samsung s9 for video editing in GoPro app)
But can't on S20 because of artifacts on video
GoPro
Posts: 19,611

Re: GoPro max samsung galaxy s20 issues

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We do not have an eta on a fix at this time, @superridge08015. Rest assured that the App team is on it. We will continue to post updates here. Thanks!

Tourist
Posts: 7

Re: GoPro max samsung galaxy s20 issues

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When will samsung update gopro app so I can pause key frames during editing.? Only iPhone are able to use that feature or desktop users. I don't have a computer or iPhone. I'm using Samsung galaxy note 10 plus!!!
Nomad
Posts: 6,922

Re: GoPro max samsung galaxy s20 issues

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Samsung are not responsible for updating the GoPro app as GoPro created the app.  It's up to GoPro to keep updating the app.  

Tourist
Posts: 1

Re: GoPro max samsung galaxy s20 issues

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Hi, I also do use the S20 ultra. I have the 990 europe variant. 

 

Is the problem solved when I switch to the Snapdragon chip ? 

 

Thanks! 

GoPro
Posts: 19,611

Re: GoPro max samsung galaxy s20 issues

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Thank you, @reneefroger. Based on the initial tests done by the team, an S20 with a Snapdragon/ARM Cortex chipset works with the GoPro app and 360 MAX media. The issue described here was not observed. 

Hiker
Posts: 23

Re: GoPro max samsung galaxy s20 issues

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IS IT REALLY SO HARD TO FIX? ??

???

??

???

????

????

???
????
???

Nomad
Posts: 6,922

Re: GoPro max samsung galaxy s20 issues

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If it was easy, you would have fixed it yourself.

 

If it's an architecture problem with the phone itself, GoPro can't touch it and have to do an extensive re-write of their own software to do a work around, all without breaking the app on other phones.  So yes, it's a hard problem to fix.

Tourist
Posts: 6

Re: GoPro max samsung galaxy s20 issues

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The recent update G985FXXU4BTH5 QP1A still has the issue on the European S20+
Tourist
Posts: 3

Re: GoPro max samsung galaxy s20 issues

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The problem persists after the last update here in Brazil too
GoPro
Posts: 19,611

Re: GoPro max samsung galaxy s20 issues

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Hello Everyone. A user of Samsung S20 with Exynos 990 shares that he is now able to view, edit, and save 360 media through the GoPro App. This may have been due to an update on the OS of the phone to Android 10. 4.19.87-19350896. See post here. Will you be able to check if the same is true on your end? We hope to hear back from you. Many thanks!

Tourist
Posts: 4

Re: GoPro max samsung galaxy s20 issues

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No no no
read carefully about his trouble!
he couldn't connect to camera, etc.
he didn't write anything about artifacts in 360 video 🤦
Tourist
Posts: 4

Re: GoPro max samsung galaxy s20 issues

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I just got my 360 max and i also have a S20 plus. Loads of artifacts when editing 360 videos. Works fine on my wifes S10plus. Super frustrating.
GoPro
Posts: 27,018

Re: GoPro max samsung galaxy s20 issues

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Hello Everyone!

 

We'll also have this shared with the team.

We'll post back once we have an update.

 

Thanks!

Ej

Tourist
Posts: 10

Re: GoPro max samsung galaxy s20 issues

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So its seems the GoPro Max app is not going to work on a Samsung Note s20 ultra for sometime now (if ever) has anyone got a suggestion for a 360 camera with good software that will work on a Note s20 ?

Tourist
Posts: 10

Re: GoPro max samsung galaxy s20 issues

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Downloaded a new update for my Note s20 Ultra today N986BXXS1ATH9 still not working with app :( 

Tourist
Posts: 4

Re: GoPro max samsung galaxy s20 issues

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Will need to try the Insta 360. Hear great things.
Hiker
Posts: 143

Re: GoPro max samsung galaxy s20 issues

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@swiftwave5702  ha scritto:
Will need to try the Insta 360. Hear great things.

Yes, this is the only solution. The software is great on both Windows, Mac, Android and iOS, it is constantly updated and offers many editing possibilities.

Tourist
Posts: 10

Re: GoPro max samsung galaxy s20 issues

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Sigh just got an update from GoPro after leaving a review of the app on the Google play store it reads  "Our team is aware of this issue. Unfortunately, at this time we do not have a solution to resolve the problem. We will do our best to notify you if a fix is found, and please keep an eye out for updates to the product, which may include changes that resolve the problem. Thank you for your patience." It doesn't fill me full of much hope Smiley Frustrated