03-21-2020 03:45 PM
@stoutflame15581, sorry to hear about the trouble. Just to verify, do you get the same results after downloading the media to your mobile device's photo gallery? How about when shared from the app?
03-21-2020 03:51 PM
Glitches and artifacts at all stages of the Gopro app, suspect something with compatibility with Samsung Galaxy S20. In neighboring topics, people with Galaxy 10 and Note 10 had the same problems. Now with 20... But on the desktop, the exporter + reframe plugin all is doing well.
03-22-2020 02:38 PM
Hello, @stoutflame15581. By any chance, is the battery saver turned on on your phone or have a developer setting called Remove Animations that is turned enabled? See if disabling these will clear out the artifacts observed.
03-23-2020 12:52 PM
It could be the case, @stoutflame15581. We will share this with the Dev team. To confirm, which OS is your Samsung S20 running on? Also, which version of the GoPro app is installed on it? Thanks!