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GoPro
Posts: 14,474

Re: GoPro max samsung galaxy s20 issues

Thank you for the quick response, @superridge08015 and @quickstorm51157.

 

@superridge08015. Is it Exynos 990 that you have?

 

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Tourist
Posts: 4

Re: GoPro max samsung galaxy s20 issues

Yes, 990 it is
Is fix coming soon maybe?
I'm using my wife's Samsung s9 for video editing in GoPro app)
But can't on S20 because of artifacts on video
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GoPro
Posts: 14,474

Re: GoPro max samsung galaxy s20 issues

We do not have an eta on a fix at this time, @superridge08015. Rest assured that the App team is on it. We will continue to post updates here. Thanks!

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Tourist
Posts: 7

Re: GoPro max samsung galaxy s20 issues

When will samsung update gopro app so I can pause key frames during editing.? Only iPhone are able to use that feature or desktop users. I don't have a computer or iPhone. I'm using Samsung galaxy note 10 plus!!!
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Nomad
Posts: 3,774

Re: GoPro max samsung galaxy s20 issues

Samsung are not responsible for updating the GoPro app as GoPro created the app.  It's up to GoPro to keep updating the app.  

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Tourist
Posts: 1

Re: GoPro max samsung galaxy s20 issues

Hi, I also do use the S20 ultra. I have the 990 europe variant. 

 

Is the problem solved when I switch to the Snapdragon chip ? 

 

Thanks! 

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GoPro
Posts: 14,474

Re: GoPro max samsung galaxy s20 issues

[ Edited ]

Thank you, @reneefroger. Based on the initial tests done by the team, an S20 with a Snapdragon/ARM Cortex chipset works with the GoPro app and 360 MAX media. The issue described here was not observed. 

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Hiker
Posts: 20

Re: GoPro max samsung galaxy s20 issues

IS IT REALLY SO HARD TO FIX? ??

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