Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Hiker
Posts: 23

GoPro max samsung galaxy s20 issues

[ New ]

Feel free to use my video in your ads. Hell yeah, thats how crappy work Gopro Max in real Life.

 

Update ASAP

0-02-0a-8d074cd36d16a1d3f47da0752fd990f48af9305a79975cabc1777ab02c4781b1_1b42af07.mp4_snapshot_00.04.833.jpg
GoPro
Posts: 13,494

Re: GoPro max samsung galaxy s20 issues

[ New ]

@stoutflame15581, sorry to hear about the trouble. Just to verify, do you get the same results after downloading the media to your mobile device's photo gallery? How about when shared from the app?

Hiker
Posts: 23

Re: GoPro max samsung galaxy s20 issues

[ New ]

Glitches and artifacts at all stages of the Gopro app, suspect something with compatibility with Samsung Galaxy S20. In neighboring topics, people with Galaxy 10 and Note 10 had the same problems. Now with 20... But on the desktop, the exporter + reframe plugin all is doing well. 

GoPro
Posts: 19,277

Re: GoPro max samsung galaxy s20 issues

[ New ]

Hello, @stoutflame15581. By any chance, is the battery saver turned on on your phone or have a developer setting called Remove Animations that is turned enabled? See if disabling these will clear out the artifacts observed. 

Hiker
Posts: 23

Re: GoPro max samsung galaxy s20 issues

[ New ]

Battery saver OFF and Remove Animations also OFF.  Maybe trouble in Exynos 990... In eu, samsung galaxy s20 comes with Exynos 990

GoPro
Posts: 19,277

Re: GoPro max samsung galaxy s20 issues

[ New ]

It could be the case, @stoutflame15581. We will share this with the Dev team. To confirm, which OS is your Samsung S20 running on? Also, which version of the GoPro app is installed on it? Thanks!

Hiker
Posts: 23

Re: GoPro max samsung galaxy s20 issues

[ New ]

Android 10, One UI 2.1 release G980FXXU1ATCH

 

And gopro App 6.8 (8706)

 

Thank You

Sightseer
Posts: 2

Re: GoPro max samsung galaxy s20 issues

[ New ]
So disappointed. I upgraded to make the most of the power the s20+ has, exactly the same issue and software as already mentioned. Please fix this ASAP.