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Sightseer
Posts: 5

GoPro max red light

[ New ]

Hi

 

i have a GoPro max and the red lights stays on, and screen is off

tried took off battery, SD card; erase SD card, but it still doesn't work 

 

once i put the battery inside, even without touching any button, the red light is turning on

Sightseer
Posts: 5

Re: GoPro max red light

[ New ]
Bump
GoPro
Posts: 16,741

Re: GoPro max red light

[ New ]

Hello, @ludon54. We recommend doing a manual firmware update, followed by a factory reset to get rid of any possible error with the current installation. To do this, follow the steps under Manual Update here. Make sure that the camera battery is fully charged and that the SD card is formatted prior to the update. 

 

These instructions will guide you through the factory reset. Let us know how it works out. Thanks!

Sightseer
Posts: 5

Re: GoPro max red light

[ New ]

i can't update it because the screen is staying off, so i can't do anything on the camera

GoPro
Posts: 10,875

Re: GoPro max red light

[ New ]

@ludon54, please try the troubleshooting steps here: MAX - Will Not Power On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.